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The Mental Models Behind Great Cold Emailing
5 psychological triggers behind cold emails that get replies.
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Now onto today’s newsletter…
If your outbound isn’t landing, it’s probably not a copy problem.
It’s a thinking problem.
Because great cold emails aren’t just well-written—they’re well-designed.
Built around how people actually make decisions.
The best outbound strategies use simple mental models—psychological triggers that guide attention, action, and trust.
Here are 5 that turn decent emails into high-performing ones.
1. Curiosity Gaps
Humans hate open loops.
If you give just enough information to spark a question, they’ll lean in.
Instead of:
“We help CS teams reduce churn using product usage data…”
Try:
“Built something for CS teams who feel like they’re always surprised by churn—but shouldn’t be. Want a peek?”
There’s tension—but no full reveal.
That’s the scroll magnet.
📌 Use when: you want to provoke interest without over-explaining.
2. Loss Aversion
People are more motivated by pain than upside.
Rather than:
“Increase NRR with smarter retention workflows,”
Use:
“Most CS teams don’t realize they’re losing 10% of renewals they could’ve saved. We help catch those before they slip.”
You’ve reframed the conversation:
From “extra revenue” to “avoidable loss.”
📌 Use when: your product fixes a silent leak, inefficiency, or blind spot.
Proof builds trust. But big logos don’t always resonate.
Instead of:
“Used by teams at Zoom, Stripe, and Shopify…”
Try:
“Built with 3 Series B CS leaders who all said the same thing: ‘We always catch the churn after the QBR.’”
Now it’s not a pitch.
It’s a pattern.
📌 Use when: your audience shares a job title, stage, or recurring pain.
4. Contrast
The brain notices different faster than it processes better.
Instead of:
“All-in-one customer success platform.”
Try:
“Not another CS dashboard. Just one that pings you before accounts start slipping.”
You’re positioning by what it’s not—and that earns a second glance.
📌 Use when: the market’s crowded and prospects are tuning out the usual.
5. Specificity
Vague = forgettable.
Specific = relatable.
Instead of:
“Helps CS teams retain customers more effectively.”
Try:
“Helps CS managers with 100+ accounts spot silent churn risks—before they show up in renewal reports.”
That’s the difference between “cool” and “that’s exactly what I need.”
📌 Use when: you want a “yep, that’s me” reaction.
Most cold emails focus on clarity.
The best ones focus on psychology.
If your email reads like a product sheet, it’ll get skipped.
If it triggers the right instincts—curiosity, tension, trust—it gets replies.
You don’t need fancier tools.
You need better levers.
📣 Live Event: The 10 Email Secrets Top Founders Use to Triple Their Response Rates
If you're blasting 10,000 emails a week to random prospects and wondering why your inbox stays empty, this live session will be a wake-up call.
🗓 July 30th | ⏰ 9:00 AM to 10:30 AM PST
🧑💼 Live Presentation and Q&A with Alexander Shartsis and Gregory Kennedy
👉 Reserve your spot now